Implementation Engineer- IT Service Management

Roles & Responsibilities

 

  1. Collaborate with clients to gather and analyze business requirements
    for ISM implementation projects

  2. Design and architect ISM solutions based on client requirements,
    leveraging best practices and industry standards

  3. Troubleshoot technical issues,perform root cause analysis and
    implement corrective actions as needed during the implementation
    phase

  4. Collaborate with cross-functional teams including sales, pre-sales and
    product development to ensure alignment and customer satisfaction


Qualifications & Skills


  1. Bachelor’s degree in Computer Science, Information Technology, or a
    related field. 
  2. Advanced degree preferred

  3. Strong problem-solving abilities and a proactive approach to addressing technical challenges and issues
    Willingness to travel to client sites as needed for project meetings,workshops, and implementation activities

  4. Fresh graduates are encouraged to apply

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