Roles & Responsibilities
key responsibilities
- Responsible for Management Information reports for the assigned sector or geography
- Capacity planning for competency.
- To support the SL in all channels starting from on-boarding to off-boarding by establishing regular touchpoint calls with broader enablement functions such as finance, talent, procurement etc
- Ensure that the real-time team management is provided with appropriate real-time oversight and takes appropriate action to meet service level goals and maximize efficiency
- Extensive knowledge in resource fulfilment, demand vs supply analysis, skill-set mapping and all types of employee related information are tracked, monitored and updated on a timely basis.
- Providing insights to the leadership where it requires attention to avoid revenue leakage
- Ensure mobility planning, Financial/Budget planning exercise, including budget reforecast and Headcount review, capacity, bench management and hiring management
- Follow up with teams to ensure compliance on defined process
- Review cost/ P&L/ Investments analysis for business team.
- Reviewing the hiring request
- Will work under the direct supervision of the local SL Leader and dotted line reporting to SL operations leader.
- Should have knowledge and experience in managing P&L
Skills and attributes for success
- Strong Excel skills
- Strong attention to detail even when dealing with routine tasks
- Strong interpersonal skills
- Proven influencer and communicator with stakeholders at all levels
- Strong communication, written and presentational skills; ability to clearly communicate complex messages to a variety of audiences
- Possess high standard of integrity and confidentiality
To qualify for the role, you must have
- Graduate/Post Graduate
- 7 - 10 years of relevant work experience is preferred
- Provide support to Consulting client facing teams & onshore finance/engagement teams by providing timely reports & insights.
- Assist analysis on budget v/s actuals, forecast productivity & utilization.
- Ensure proper and efficient team communications.
- Prepares reports & Perform quality review of reports generated.
- Ensure that process documentation is done and archived.
- Support efforts maintain stakeholder relationships.
- Reporting and preparing Dashboards for client facing teams and stake holders in other geographies, including senior leadership at GDS.
- One-time tasks, ad hoc reporting, etc.
Ideally,
- Team player with willing and enthusiastic approach
- Excellent interpersonal skills, internally and externally
- Ability to plan ahead and anticipate potential problems before they arise
