Roles & Responsibilities
Key Responsibilities :
Technical Expertise:
- Build domain expertise in engagement support processes, coordinating across diverse customers and geographies.
- Develop knowledge of EY Global / US SEC independence policies to support various audit client types.
- Understand EY & Regulator’s audit client definitions and associated restrictions.
- Be abreast on any potential policy/regulatory changes and ability to interpret impact on process to be prepared and implement changes.
- Consult with Area Independence teams to facilitate timely sign-off on independence work programs.
- Build strong credibility by sharing insights, demonstrating business and technical acumen while engaging in relevant discussions
- with diverse customer groups and stakeholders across various EY geographies.
- Actively manage client’s expectation through setting up a robust client management framework
- Address & resolve service delivery issues / escalations and ensure robust governance over operating and quality assurance model.
- opportunities for continuous improvement, and innovation in service offerings within the area of technical expertise.
- Embrace feedback from internal teams or stakeholders to enhance the execution of quality assignments.
- Implement quality assurance protocols to maintain high standards in all outputs and deliverables.
- Evaluate complex data and potential impacts to make timely, informed decisions, and include stakeholders for collaborative and transparent decision-making when needed.
Client Management:
- Actively engage and develop trusted relationships with Global Independence and other stakeholder groups to implement process changes, enhancements and improvements.
- Develop effective conflict resolution and escalation management strategies to address and resolve any issues or escalations promptly and professionally
- Ability to listen to, and accurately capture expectations and concerns and implement changes in the process to drive effectiveness and client satisfaction.
- Must be clear and concise while communicating with the stakeholder groups.
- Meet and exceed agreed team level Service Level Agreements (SLAs).
Operations Management
- Drive a zero-surprise delivery model, by utilizing appropriate data modelling and analysis tools and techniques.
- Lead multiple assignments, including strategic initiatives, planning, demand forecasting, and delivery of exceptional client service.
- Contribute towards and lead major Service Function/Sub Service Function strategic priorities.
- Establish and monitor key performance indicators (KPIs) to ensure high standards of service delivery. • Collaborate with Global Independence on strategic priorities, design and onboard processes, assess resourcing requirements and create SLAs to measure success of the process.
- Manage customer outreach and identify business development opportunities to enhance service coverage
People Management:
- Will be handling team of approx. 20-50 team members.
- Responsible for team performance along with his/her defined individual KPI for the role.
- Responsible for hiring, talent and location expansion decisions.
- Develop and implement performance management systems that supports setting goals, performance monitoring, accountability, and continuous improvement.
- Build relationship across other service and sub service lines and seek opportunities to work together. • Maintain open and transparent communication channels with team members to ensure clarity of expectations and foster a collaborative environment.
- Address and resolve any team conflicts or issues promptly and effectively, maintaining a positive and productive work environment.
- Foster a culture of engagement by recognizing and rewarding team members’ contributions and encouraging their participation in decision-making processes.
- Nurture the professional growth and development of team members through effective mentoring and identification of any training, skill development needs.
- Create succession planning for critical and key roles and individuals and ensure business continuity.
- Promote a healthy work-life balance by encouraging flexible working arrangements and supporting team members’ well-being.
- Champion diversity and inclusion initiatives to create a respectful and inclusive workplace where all team members feel valued
- Ensure that individual goals are aligned with the overall objectives of the organization, fostering a sense of purpose and direction.
Skills and attributes for success
- Must display executive presence and leadership skills to lead a team.
- Global mindset and business acumen to help build client trust and value.
- Must possess a collaborative, client- centric and enablement mindset.
- Demonstrate strong problem-solving, critical-thinking and quick decision-making abilities to navigate complex situations. • Drive the team to consistently achieve and exceed team-level KPIs by fostering a high-performance culture, setting clear expectations and providing the necessary support and resources.
- Foster a diverse and inclusive team environment where all members feel valued and included. Spearhead business transformation initiatives on process improvement and client enablement to enhance efficiency and effectiveness for the team.
- Uphold and drive the highest standards of ethics, integrity, and values
- Participate in business resilience strategies including business continuity and impact analysis.
- Be adaptable and agile in dynamic situations, driving change management.
- Exhibit an innovative mindset with proficiency in using current technologies and a willingness to adapt to new digital tools to enhance efficiency.
- Commit to continuous learning and professional development to stay updated with industry trends and best practices.
Qualifications:
- Masters/post-graduate degree (preferably in Finance) from a reputed institute.
- At least 10-12 years of professional experience, out of which minimum 5 years’ experience should have: o Compliance or research functions in Big 4 or other professional service organizations
- Managing reasonably mid-size teams (20 – 40 team members)
- Experience in Risk Management/Independence would be preferred
- Proven expertise in stakeholder management, delivery excellence, and maintaining financial discipline.
- Well-developed analytical, interpersonal, and communication (both verbal and written) skills in English
- Good understanding of type of company structures, Ownership structures, audit and risk management concepts.
- Good sector knowledge and understanding around various risk and Independence related trends and market dynamics will be an added advantage.
Technologies and Tools
- Expert in MS Office (Outlook, MS Word, MS Excel, SharePoint etc.). Ability to independently create reports and deliver impactful presentations to larger executive groups, offering actionable insights.
- Project management and Business analytics tool like Power-BI and experience in lean methodologies like Value stream mapping, 5S, Kanban, Kaizen would be preferred.
Prior knowledge of Private equity domains along with navigating external databases like Capital IQ, Factiva
- Knowledge of future technology- like Gen-AI.
Work Location
