Intern - Technical Team Support

Roles & Responsibilities

Key Responsibilities:

• Monitor new and pending tickets and ensure timely follow-up.
• Track ticket SLA timelines and identify tickets approaching their deadline.
• Follow up with relevant teams for pending updates and resolutions.
• Flag and escalate SLA-risk tickets to the relevant senior or team lead.
• Maintain accurate and up-to-date ticket records and status updates.
• Prepare daily or weekly reports on pending, overdue, and SLA-risk tickets.