Trainee / Executive - Contact Center

Roles & Responsibilities

Key Responsibilities

• Handle inbound and outbound customer calls and inquiries.
• Respond to customers via phone, email, WhatsApp, and social media.
• Provide information on products, promotions, pricing, and order status.
• Assist with orders, appointments, repairs, exchanges, and after-sales service.
• Resolve customer complaints or escalate complex issues when required.
• Maintain accurate customer records in the CRM system.
• Coordinate with showroom and internal teams to ensure timely service.
• Achieve service quality and customer satisfaction targets.

Qualifications

• GCE A/L or a Diploma in Business, Marketing, or a related field.
• Previous experience in customer service or a contact center is an advantage.
• Excellent communication skills in English and Sinhala.
• Strong customer service, interpersonal, and problem-solving skills.
• Able to work on weekend Saturday.