Customer Experience Officer

Roles & Responsibilities

Job Requirements:

· Manage and respond to customer inquiries via online platforms, including social media, email, and live chat.

· Collect, analyze, and report customer feedback.

· Track and document customer satisfaction trends and provide actionable insights.

· Coordinate with other departments to resolve customer issues efficiently.

· Maintain a professional and friendly communication style across all channels.

· Stay updated with social media trends and online customer engagement practices.
 

Key Qualifications:

· Diploma or degree in Business Administration, Marketing, Communication, or related field.

· 1–2 years of experience in customer service, social media handling, or related roles.

· Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace (Forms, Sheets).

· Strong written and verbal communication skills in English; additional language skills are a plus.

· Ability to analyze data and prepare reports.

· Detail-oriented, patient, and capable of handling multiple tasks simultaneously.