Functional Consultant – Microsoft Dynamics 365

Roles & Responsibilities

Key Responsibilities

Support and manage Microsoft Dynamics 365 (CRM, Field Service Management, ERP)

Configure systems, including updates and workflow changes

Handle user onboarding and offboarding, including access, roles, and permissions

Maintain organizational structures and reporting lines within the system

Customize system views and user interfaces based on business needs

Manage and resolve application support tickets

Investigate system issues and provide solutions

Coordinate with operations and technical teams for issue resolution and improvements

Maintain system and process documentation

Manage data accuracy, perform quality checks, and maintain Power BI dashboards

Maintain asset registers and coordinate with service providers

Key Requirements

Experience in Microsoft Dynamics 365 (mandatory)

Experience in Power Automate and JavaScript (mandatory)

Experience in IT or application support roles

Knowledge of Dynamics CRM and Business Central

Strong analytical and problem-solving skills

Good communication skills

Bachelor’s or Master’s degree in IT

Professional qualifications (CPA / ACCA / CIMA / CMA / AAT / CA) – added advantage
 

Note - One way morning transport will be provided in the morning : within 40km radius)