Retail Manager

Roles & Responsibilities

Retail Manager

Key Responsibilities

• Managing and motivating a team to increase sales and ensure efficiency
• Maintain the operational cost efficiencies
• Managing stock levels and making key decisions about stock control
• Analyzing sales figures and forecasting future sales
• Build strong working relationships with all supporting teams
• Coaching and developing staff to ensure that the store delivers the expected results
• Ensuring that high standards are maintained for service excellence, health, and safety of employees and customers
• Responding to customer complaints and comments with the support of the customer service unit by following the set standard procedure
• Having regular staff meetings to discuss the day’s / month’s performance, customer issues, and new initiatives to improve sales
• Maintaining awareness of market trends in the retail industry and understanding forthcoming customer initiatives

Key Requirement

• A degree or equivalent and minimum 2 years of experience in FMCG
• Good communication skills