Enquiry Logging Lead

Roles & Responsibilities

Key Responsibilities 

• Supervise and mentor Enquiry Administrators to ensure adherence to procedures and standards.

• Provide comprehensive training to new Enquiry Administrators on the client’s specialist insurance offerings and workflow processes.

• Monitor performance to ensure productivity and accuracy in submission processing.

• Review logged submissions for completeness, accuracy, and compliance with company guidelines.

• Conduct regular performance evaluations and provide constructive feedback.

• Collaborate with the Underwriting Support Manager to implement improvements in enquiry logging processes and systems.

• Serve as a point of contact for Enquiry Administrators, addressing queries and providing guidance.

• Compile and present regular reports to the Underwriting Support Manager on enquiry logging metrics, including turnaround times and accuracy rates.

• Leadership and interpersonal skills, with the ability to motivate and inspire team members.

• Excellent attention to detail, including accurate written and numeracy skills.

• Good command of the English language, both spoken and written.

• Strong communication skills, courtesy, and patience.

• Problem-solving skills, with the ability to resolve issues efficiently and effectively.

Key Requirements 

• Minimum of 5 years of experience in data entry, including team leadership

• Supervised and mentored Enquiry Administrators to ensure adherence to procedures and standards.

• Provided training to new Enquiry Administrators on client workflows and insurance offerings.

• Monitored team performance to maintain productivity and accuracy.

• Reviewed logged submissions for completeness, accuracy, and compliance.

• Conducted performance evaluations and delivered constructive feedback.

• Collaborated with management to improve enquiry logging processes.

• Acted as a point of contact, offering guidance and resolving queries.

• Compiled and presented reports on enquiry metrics.