Customer Support Lead

Roles & Responsibilities

Key Responsibilities & Accountabilities

• Interact with customers to provide information and assistance regarding Proactive services.
• Ensure customer satisfaction through prompt, professional, and effective support.
• Provide guidance to insured clients to help them understand and mitigate risks.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Communicate clearly and confidently with clients, brokers, and internal teams.
• Provide feedback to improve the efficiency and quality of the customer service process.
• Foster and maintain strong working relationships with Proactive teams and other stakeholders.

Key Requirements

• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team environment.
• Proven experience in team leadership and management Excellent problem-solving and organizational skills.
• High attention to detail and commitment to delivering exceptional service.
• 4 + years Proven experience in a customer service or customer-facing role is essential.
• Experience in supporting global or technology-based services (preferred but not mandatory).
• Have experience handling and leading a team
• Possess excellent English communication skills
• Have experience working with foreign customers (preferred)