Senior Process Associate - Quality Assurance

Roles & Responsibilities

Responsibilities

 Actively participate in client meetings as a quality representative
 Design and implement quality assurance frameworks and risk assessment for newly
onboarded clients and processes
 Conduct time and motion studies to evaluate process efficiency
 Develop and maintain daily and monthly performance reports for new and ongoing
operations
 Prepare comprehensive daily and monthly MIS reports and dashboards
 Analyze operational data to detect inefficiencies and recurring errors.
 Recommend and implement process improvements to enhance accuracy, compliance, and
turnaround time
 Conduct periodic quality audits with a focus on compliance and performance

Qualifications

 2+ years of relevant experience in Internal Audit or Financial Quality Assurance
 Prior experience in the BPO industry will be an added advantage
 Following or completed a relevant degree program or professional qualification in CIMA
/ ACCA / AAT/ CA
 Good knowledge and experience in MS Excel
 Strong verbal and written communication skills, Leadership and Interpersonal Skills