Deal Strategy Specialist/Business Operation Analyst - KPO/BPO

Roles & Responsibilities

Key Responsibilities:
▪ Order & Contract Creation.
▪ Review requirements provided by Field Sales Representatives (FSR) and validate customer
account details.
▪ Prepare order forms/contracts including order#, services availed, unique user IDs, legal
contact information, and email IDs.
▪ Ensure completeness, accuracy, and compliance of order data with policies and
guidelines.
▪ Update internal systems with validated order information.
▪ Renewals Management
▪ Process renewal cases by validating order forms/contracts.
▪ Update Q+ and other internal tools with accurate renewal information.
▪ Deal Structuring & Compliance
▪ Ensure orders/contracts align with commercial and legal frameworks.
▪ Perform approval vs policy and approval vs contract checks prior to submission.
▪ Collaborate with SMEs for order form/contract review and incorporate feedback.
▪ Stakeholder Collaboration
▪ Provide clarifications to internal stakeholders regarding order details when required.
▪ Support escalations by providing accurate order data and documentation.
▪ Quality & Process Adherence
▪ Follow standard operating procedures (SOPs) for deal creation and documentation.
▪ Ensure orders pass through Quality checks and address feedback promptly.
▪ Minimize repeat errors through proactive error-proofing of order forms.
▪ Maintain high accuracy rates to reduce client-found defects.
 

Key Requirements
▪ Graduate equivalent in commerce/finance background preferred.
▪ 1-3 years of experience in deal desk, renewals, provisioning, sales operations, order
management, or contract management.
▪ Strong knowledge of order form/contract creation processes.
▪ Excellent attention to detail, analytical ability, and compliance orientation.
▪ Reporting and Analytics, Stakeholder Analysis & Management, Problem solving
▪ Strong verbal and written communication skills for cross-team collaboration.