Visitor management, receive and answer all incoming calls/mails/papers reporting complaints, access cards management, transport, building access data management and WES administrative activities.
Responsible to coordinate Guest relations activities and drive operational excellence while coordinating for meetings & events.
Coordination on inhouse and external events by providing the logistical support and execution on events with meetings & events team working closely with business.
Responsible for managing Expatriates. Greet and Meet. Provide them with the orientation of the facility and support with providing all necessary information duringtheir stay in the country. Manage expatriates’ business relocation process, lease agreements etc.
Responsible for coordinating monthly MIS for the Guest relation services with the
Responsible for handling system requests creation and follow up till requests closure.
Support WES procurement process.
Responsible for transport arrangements for staffs and coordination with vendor.
Monitor service tickets and employee/customer satisfaction. Support and coordinate with FM team to organize, implement and direct facility maintenance operations and activities.
Should adapt to existing and future operation approaches.
Attend and contribute to all mandatory staff meetings, workshops, and retreats.
Support to establish and maintain effective working relationships during all interactions with team/ cross functions and Service provider staff on site.
Key Requirements
Minimum 2 - 3 years of experience in a front office/admin role.
Great communication skills (written and verbal).
Excellent public relations and customer relationship management skills.
Be able to Organize, implement and direct facility maintenance operations and activities.
Should have a good knowledge of MS Office package.
